Medical Services & Special Needs


Different attendees have different needs. Especially those guests with disabilities. We are proud to provide information and services for those visitors with special needs. Whether researching Orlando Hotels and transportation options or finding out about the latest ADA requirements, Visit Orlando is here to help.

Medical Services & Special Needs

Medical Services & Special Needs

Find vendors to assist with special needs or medical services requirements.
Search for Vendors


Hotels and motels are required by law to be accessible to people with disabilities. Please mention your attendees' needs when making reservations so that the hotel's staff can be better prepared to welcome you.

Orlando Transportation & Parking

Be sure attendees bring an out-of-state or foreign disabled parking permit. It should be prominently display it in the windshield of the car when they are parked in designated public handicapped parking spots. Temporary permits are not available. If your group is planning to rent a car in Orlando, be sure to call ahead to reserve vehicles with hand controls. Several rental companies —including Alamo, Avis, Dollar, Hertz and Enterprise — have these models available for rent. Mears Transportation Group runs lift-equipped shuttle service between hotels, attractions and Orlando International Airport, but 24-hour advance reservations are required. The I-Ride Trolley is the best way to see International Drive. The trolleys, featuring lifts and lock-downs, operate daily from 8 a.m.–10:30 p.m. with service every 20 minutes.


While in Orlando, attendees with hearing disabilities can use the Florida Relay Service. To call Florida Relay, dial 7-1-1, or use the appropriate toll free numbers:

  • 1-800-955-8771 (TTY)
  • 1-800-955-8770 (Voice)
  • 1-800-955-1339 (ASCII)
  • 1-877-955-8260 (VCO-Direct)
  • 1-800-955-5334 (STS)
  • 1-877-955-8773 (Spanish)
  • 1-877-955-8707 (French Creole)

Orange County Convention Center

The Orange County Convention Center is in compliance with the Americans with Disabilities Act (ADA) and continues to search for ways to better accommodate all visitors. Both buildings are designed with wheelchair ramps, automatic doors, passenger elevators and handicap-accessible restroom facilities. Throughout the OCCC facility, meeting rooms, restrooms and elevator signs contain Braille text for our visually impaired guests. All parking at the Orange County Convention Center is available on a first come, first served basis, including handicap-accessible parking. Find out more.

ADA Compliance

Meetings between businesses and people with disabilities — whether related to researching customer preferences, developing a business education curriculum, or discovering effective ways to comply with the ADA — can result in innovative ideas and powerful collaborations that bring greater access to customers with disabilities and attract new customers to businesses. For these meetings to be successful, everyone involved must have an equal opportunity to participate. Three components are key to presenting meetings that are accessible to people with disabilities: where the meeting is held, how the meeting room furniture is arranged, and how the meeting information is communicated. Event organizers will find that when these elements are accessible, they serve not only the participants with disabilities but also a wide range of others, including older adults, baby boomers, and people with temporary disabilities.

Read Meeting on a Level Playing Field for more information.

Meeting Planners Guide


Start planning your Orlando Meeting.
Get the Guide

TM & © 2018 NBCUniversal Media, LLC. All rights reserved. Sapphire Falls Resort TM & © 2018 UCF Hotel Venture III. All Rights Reserved. Universal elements and all related indicia TM & © 2018 Universal Studios. All rights reserved.